Welcome to Zylo Fitness! Please read these Terms and Conditions (“Terms”) carefully before using our website, services, and digital fitness products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
Overview
Zylo Fitness offers online Zumba fitness classes and digital fitness products targeting businesswomen and housewives. These Terms govern the use of our services, including any subscriptions, digital products, and interactions with our platform.
Refund Policy
Our refund policy for digital fitness products is as follows:
1. Non-Refundable Payments: Payments made through our payment gateway are generally non-refundable, except under the following circumstances:
a. Technical Errors: Multiple debits from the Customer’s Card/Bank Account due to technical errors.
Excess payment in a single transaction due to technical errors. In these cases, the excess amount, excluding Payment Gateway charges, will be refunded.
b. Unsuccessful Enrolment: If the payment is processed but the enrolment is unsuccessful due to technical errors, Zyrax will provide the enrolment at no additional cost.
c. Timing Errors: If the promised live class timings are not initiated within seven (7) days of payment, the Customer is eligible for a refund after seven days.
2. Application for Refund: Customers must apply for a refund by submitting the reason for the refund along with the original payment receipt (if available).
Applications should be sent via WhatsApp to +91 8077383314
3. Processing Time: Refunds will be processed manually. If verified and valid, 50% of the net amount will be refunded electronically within 21 calendar days of receiving the claim.
Depending on the bank’s policy, it may take 3-21 days for the refunded amount to reflect in the bank account.
4. Exclusions: Zylo Fitness is not responsible for failed payments due to incomplete or inaccurate payment instructions, insufficient funds, bank refusals, or circumstances beyond our control (e.g., natural disasters or technical failures).
Account Suspension or Termination
Zylo Fitness reserves the right to suspend or terminate any user account at our sole discretion, without penalty or prior notice, in the following cases:
- Suspected fraudulent, abusive, or illegal activity.
- Violation of these Terms.
Upon termination, users must immediately cease using our services. Zyrax may report illegal activities to law enforcement authorities.
Dispute Resolution
Any dispute, controversy, or claim arising out of or related to these Terms or services will be resolved through binding arbitration under the Indian Arbitration & Conciliation Act, 1996. Disputes will be arbitrated on an individual basis and not consolidated with other claims.
Limitation of Liability
Zylo Fitness assumes no liability for:
- Inaccurate payment instructions or delays caused by user errors.
- Unavailability of services due to technical issues or circumstances beyond our control.
Changes to Terms
Zylo Fitness reserves the right to modify these Terms at any time without prior notice. Continued use of our services after changes are made constitutes your acceptance of the revised Terms.
Governing Law
The laws of India govern these Terms. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of courts in India.
Contact Us
If you have any questions about these Terms, please get in touch with us via WhatsApp at +91 8077383314
Thank you for choosing Zylo Fitness!